Company profile

Syveco is part of Thermador Groupe, a French master stockist providing valves and fittings for industrial applications, HVAC systems, and hydraulic installations. We also supply technical items for a great number of other specific activities, such as heating, plumbing, pumps, sanitary taps, or swimming pools.

Inside Thermador Groupe, Syveco is a branch dedicated to the export sector. We offer a wide range of products aimed at the European, African, and Middle Eastern markets. Our products come from carefully selected manufacturers in different countries, our major partners being European but also Asian. We work with them very closely in order to establish long-term partnerships in line with our requirements in terms of quality and social responsibility.

Thermador Groupe

Our promise

Our promise to our suppliers and customers is to always put forth a trustworthy and responsive team, as well as a wide selection of products.

Our values

Our company is also driven by a set of five major values:

Commitment

We are fully and deeply committed to our customers, and we constantly work to satisfy their needs.

Professionalism

Our mission is to respond to our customers’ needs at all times, that is why our processes and our products are at the very heart of the way we work.

Transparency

We value transparency towards our customers regarding our processes and products, as a medium for strong and fair partnerships. For this purpose, we focus on the origin of our products, on the manufacturers’ certificates for better traceability, and on our distribution policy.

Humility

For us, humility is the ability to be aware of our environment and to be ready to listen at all times in order to best serve our customers and industrial partners.

Adventure

As explorers, we continually move forward with a view to provide solutions in new areas and improve customer relationships.

Our forty people do their best to offer the most efficient customer service.

First, about twenty outside sales executives travel every two weeks over fifty countries and through three continents (Europe, Africa and the Middle East) to meet partners and attend customer meetings.
Second, a team of inside technical sales representatives works on customer services every day, dealing with offers, order intakes, and customer care. Finally, logistics, marketing and administrative services give support to our sales force enabling them to maximise client satisfaction.

This type of multicultural collaboration also allows us to upgrade the contributions each member can offer.

Indeed, our dynamic and open-minded team members, come from very diverse cultural backgrounds. They are all bicultural people; or come from the countries they are in charge of. Thanks to their varied cultures and communication styles, they are able to cover a very large territory and to adapt to each customer. Their role is to assist our clients everywhere throughout our business network, keeping in mind our main keywords in terms of corporate and customer experience: enthusiasm, implication, efficiency, team spirit.

Our history