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Syveco, an ISO 9001 certified company
At Syveco, we put customer satisfaction and the quality of our products at the top of our priorities.
This observation made our management think about our structure and procedures, naturally leading to an ISO 9001 process.
The main tool of this approach is our quality management system, allowing us to improve the following: our sales service with more dedication and reactivity, customer satisfaction, logistics, after-sales, supplier relationships and working life quality for employees.
This observation made our management think about our structure and procedures, naturally leading to an ISO 9001 process.
The main tool of this approach is our quality management system, allowing us to improve the following: our sales service with more dedication and reactivity, customer satisfaction, logistics, after-sales, supplier relationships and working life quality for employees.
The quality of our products is the result of a high degree of synergy within Thermador group which performs the best practices in terms of quality. Sourcing protocols and testing equipment help us to ensure a constant product quality .
Organisation
Our Quality Manager collaborates with the Purchasing Directors and the Technical Managers of our suppliers to define quality objectives, analyse customer feedbacks and establish rank priorities.
With a view to continuous improvement, the quality processes put in place aim to:
• Improve the material selection process
• Reduce litigation related to misuse
• Offer an optimum after-sales service.
With a view to continuous improvement, the quality processes put in place aim to:
• Improve the material selection process
• Reduce litigation related to misuse
• Offer an optimum after-sales service.
Implemented meansWe develop strong relationships with manufacturers, including factory visits. We ensure that our suppliers’ products meet all prevailing technical and safety standards. At last, we put in place several controls during the lifetime of every product: after the initial control to validate the reference sample, we operate random controls defined at each receipt by the technical controller. To carry out these controls, Thermador Groupe has various tools:
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ISO 9001 certified assembly workshop |
