AFTER-SALES SERVICE

A satisfied customer is not only a confirmation of a job well done but is also likely to renew this positive experience. At Syveco, a team of Syvecolleagues is at your service. We speak your language and understand your culture, making communication more fluid and simple. We are attentive to the entire order process.

Once the order is at its final destination, we ask you to verify the products received.

Should you encounter any problems, our after-sales service is there to help and guide you through the different steps.

Writing in chalk on a blackboard : there is no problem, only solution

Verify the goods and their condition

Illustration of the 1st step: Check the parcel's condition and verify the number of parcels.

Illustration of the 2nd step: Check if you received the right parcel and the right quantities.

→ Is this not the right product?

Please read our Goods return policy and contact info@syveco.com for "New product returns".

Is your product eligible for a return? Every product type has a specific return document to help us process your claim. You can access our Good return documents.

Illustration of the 3rd step: Once visually approved, the product can be mounted on site and tested.

Illustration of the 4th step: In some cases, incidents may occur.

→ Is there a quality issue with your product or is it defective?

Please read our Goods return policy and contact Syveco's after-sales service at quality@syveco.com for "Defective product returns".

Is your product eligible for a return? Every product type has a specific return document to help us process your claim. You can access our Good return documents.

Good return documents

To find out how after-sales service works in detail and how we can help you, watch this video.