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40 years of service at your service
+33 474 948 650
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CUSTOMER SERVICE

A dedicated team at your service

Our international team of Syvecolleages is dedicated to high customer satisfaction and ensures a seamless transition throughout the entire order process. Who has which role in the team and what exactly do we understand by order process? Learn more about our on-site teams.

At Syveco, 48 dedicated Syvecolleagues from multicultural backgrounds are at your service. Our team works hand in hand to ensure a fluid handling of the entire order process, starting from your inquiries to our after-sales service.

Working with us has many benefits: Thanks to over 20 spoken languages and bicultural or native people, we understand your needs and quickly adapt to any situation. There are no communication or cross-cultural barriers with Syveco’s service, but only fluidity, continuity and simplicity in our exchanges. Learn more about our multicultural team.

Map of Europe with customer service agents. It shows that we understand your culture and we speak your language and we adapt to you.Map of Europe with customer service agents. It shows that we understand your culture and we speak your language and we adapt to you.

You can find easily your dedicated team via our interactive map.

Our Customer Service Representatives

Our customer service treats your orders and inquiries linked to the order process.

Priscilla

French, English, Lingala

Aleksandra

Polish, French, English

Anne

French, English

Elisabeth

Spanish, Italian, French,

English

Ann-Charlott

Danish, French, English,

German

Nathalie

French, English, German,

Italian

Our Technical Sales Representatives

Our technical sales team treats technical questions and works on quotes. 

Virginie

French, English, Spanish

Kevin

French, English

Karolina

Polish, French, English

Jérémy

French, English

Katarzyna

Polish, French, English

Gaëtan

Spanish, French, English

Raphaël

French, English, German

Nelly

French, English

Slogan of Syveco : let it flowSlogan of Syveco : let it flow

This is not only our slogan but also a nod to our business and a pledge of ease and simplicity in our customer relationship. It perfectly underlines how we function in our communication and our order process. Transparency and fluidity are a common thread.
 

Our order process

Have you ever thought about the different steps between the moment you place an order and the moment you receive it?

Find out the individual steps in this workflow or video.

Order reception on order@syveco.com. Order entry by the Customer Service. Modifications are possible.Order reception on order@syveco.com. Order entry by the Customer Service. Modifications are possible.
Automatic order transfer to the warehouse. Modifications on order are no longer possible. Modifications lead to new order.Automation and settings or order picking in the warehouse.Automatic order transfer to the warehouse. Modifications on order are no longer possible. Modifications lead to new order.Automation and settings or order picking in the warehouse.
Sending Order Acknowledgement at 11:00 am and 4 pm. Cancellation of unavailable items is possible.Sending Order Acknowledgement at 11:00 am and 4 pm. Cancellation of unavailable items is possible.
Product bundling if needed.Product bundling if needed.
shipment with camionsshipment with camions
Delivery: 2-7 days in standard delivery, express delivery is available but needs to be specified in the order.Delivery: 2-7 days in standard delivery, express delivery is available but needs to be specified in the order.

(1) Actuation, setting and 3.1 certificate may cause additional delivery time.
(2) Express delivery is available if specified on order. Additional costs will be charged.