Local Storage seems to be disabled in your browser.
For the best experience on our site, be sure to turn on Local Storage in your browser.
QUALITY
Syveco, an ISO 9001 certified company
At Syveco, we put customer satisfaction and the quality of our products at the top of our priorities. This led us to be certified ISO 9001.
The main tool of this approach is our quality management system, allowing us to continuously improve the following:
- Our sales service with more dedication and reactivity
- Customer satisfaction
- Logistics
- After-sales
- Supplier relationships
- Working life quality for employees
Because quality matters
We strive to offer our customers the right quality for products they need. The quality of our products is the result of a high degree of synergy within Thermador group which performs the best practices in terms of quality. Sourcing protocols and testing equipment help us to ensure a constant product quality.
We develop strong relationships with manufacturers, including factory visits. We ensure that our suppliers’ products meet all prevailing technical and safety standards.
Our Quality Manager collaborates with the Purchasing Directors and the Technical Managers of our suppliers to define quality objectives, analyse customer feedbacks and establish rank priorities.
We put in place several controls during the lifetime of each product: after the initial control to validate the reference sample, we operate random controls defined at each receipt by the technical controller.
To carry out these controls, we have various tools:
- A hydraulic and a pneumatic test benches
- A X-ray fluorescence spectrometer
- The product library (a photo listing of characteristic features, potential defects, markings and tracing elements for each product)
We have access to other means of additional controls if necessary and call upon the expertise of independent laboratories for advanced measurements and analysis.
If you encounter a quality issue with your product, our Quality Specialists are at your service to find a solution.
Please read our and contact Syveco's after-sales service at quality@syveco.com for "Defective product returns".
Your product is eligible for a return? Every type of product has its specific return document to help us process your claim. You can access to our Good return documents.
